Before you leave...
Take 20% off your first order
20% off
Enter the code below at checkout to get 20% off your first order
Description
xSPECIFICATIONS
Brand Name: UGREEN
Certification: CE,FCC
Choice: yes
High-concerned chemical: None
Model Number: 60387
Origin: Mainland China
Range: others
Smart home platform: Apple HomeKit
Waterproof: No
UGREEN Smart Track Q & A
Q1: Why doesn't anything happen when I press the button on the UGREEN FineTrack for the first time?
A1: The insulation film must be removed first. Once removed, the product will automatically power on with a beep and indicator light.
Q2: Why doesn't the tracker update its location in a timely manner, or why has it not updated for a long time?
A2: The tracker works by broadcasting a signal to nearby Apple devices, which then encrypt and upload the data to Apple's Find My network. This process does not support real-time updates and depends on the density of nearby Apple devices and the update frequency of Apple's system. In areas with low Apple device coverage, update speed will be slower
Q3: Which devices are supported for pairing with the tracker?
A3: Supports pairing with iPhone/iPad. A single iPhone/iPad can pair with up to 32 trackers. Not compatible for pairing with MacBook, but MacBook can still view the tracker location in the Find My App. System requirements: iOS 14.5 and above / iPadOS 14.5 and above / macOS 12.5 and above.
Q4: Why can't I add the UGREEN FineTrack to the Apple Find My App?
A4 Check that your iPhone/iPad meets system requirements, Bluetooth is on, and your network is working properly.
Factory reset: While powered on, quickly press the button 5 times. After hearing 3 consecutive beeps, press and hold the button for 6 seconds until 2 beeps are heard. Open the Find My App and follow the steps to add it again.
Q5: How to rebind an already added tracker to another iPhone?
A5: Â Method 1: If iPhone 1 and the tracker are nearby, use iPhone 1's Find My App to select "Remove Item". The tracker can then be paired with iPhone 2.
Method 2: If iPhone 1 and the tracker are far apart, first use iPhone 1 to remove the tracker in the Find My App. Then perform a factory reset: press the button quickly 5 times, hear 3 beeps, then press and hold for 6 seconds until you hear 2 beeps. The tracker can now be used with iPhone 2.
Q6: What is the "Find My" App? Can Android users use UGREEN Track?
A6: No, UGREEN FineTrack only supports Apple devices and is not compatible with Android. "Find My" is a pre-installed app on Apple devices (used by millions of people daily to locate items).
Q7: Why can't the UGREEN FineTrack play sound?
A7: The tracker can play a sound for item locating when close to the iPhone (typically 10–20 meters, depending on the environment). Sound cannot be played at long distances, but updated location info is available via the map.
Works with Apple Find My:
Just use the pre-installed Find My app and add SmartTrack Link to the Items tab. You can then locate it anywhere in the world using Apple's network of millions of devices. Note: Apple Find My features only work if used with an iOS, iPadOS, or macOS device.
Note:
1. *SmartTrack only works if used with an iOS, iPadOS, or macOS device.Not Works with Android Device*
*SmartTrack connects to devicesonly via Bluetooth and reports its location through Apple's Find My network.*
Work with Apple Find My
Global Positioning, Accuracy, Security
Anti-tracking Function
When others' tag is mixed into your items
Left Behind Alert
Receive notifications when leaving your items too far
Compatible with Your iPhone, iPad, Mac
ios14.5, iPad OS14.5, macOS 11 and above
Buzzer Alert Function
Under the proximity Bluetooth connection, tap "Find" to play the sound, the product buzzer will ring 12 beeps.
Long-life and Replaceable Battery
Powered by CR2032 battery, supports 1 year long standby time and can be easily replaced.
Battery Replacement
A Keychain Protector is Included
with The Product
Product Connection Methods
Specifications
Package Display
Shipping & Return
xReturns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Compare color
- Choosing a selection results in a full page refresh.
